Zimcarvings Exchanges and Returns

Zimcarvings allows you 15 days to return a product that you are not satisfied with. Your right of return starts the day your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition (crate, Packaging, etc.….).

Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

For reimbursements

  • If the product is returned within 7 days of its delivery, the user will be reimbursed via the same method as was used initially.
  • If the product is returned between 8Th and 15th day after the purchase, you will be refunded in the form of a Zimcarvings gift voucher.

Please inquire on our contact page for the piece you are interested in, or any further information’s.